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Returns

Different products carry different terms. Read the section that matches your order before you request a return.

Standard returns

  • Unmounted, uninstalled, in original packaging: returnable within 30 days of delivery.
  • Return authorization is required — contact us first so we can issue one and route the return correctly.
  • Return shipping is the customer's responsibility unless the item was misshipped or defective.
  • A restocking fee may apply on stocked items returned without a defect.

Mounted tires, mounted wheels, and installed accessories cannot be returned once they've been on the vehicle.

Special-order and American Force builds

American Force and other built-to-order forged wheels are manufactured for your order after payment. Once production begins these orders are non-refundable and cannot be cancelled, returned, or exchanged. Full payment is required up front and the terms are acknowledged at checkout.

Damaged shipments

  • Inspect all boxes at delivery and note damage on the carrier paperwork before signing.
  • Photograph the packaging and the product before removing it from the box.
  • Report damage to us within 5 business days of delivery so we can file the carrier claim.
  • Do not mount a damaged wheel or tire — mounting ends the claim.

Fitment issues

If a product doesn't fit as expected, contact us before mounting. Unmounted items in original packaging can be returned or exchanged under the standard policy. Once a wheel or tire has been mounted it is no longer returnable, which is why we label unverified results as “Potential Match — Fitment Not Yet Verified” and encourage you to confirm with us first.

Cancellations

  • In-stock orders: cancel any time before the order ships.
  • Package orders: cancel before mounting and balancing begins.
  • Special orders / built-to-order wheels: cannot be cancelled once production starts.
  • Deposit reservations: cancellable before the balance is collected, subject to the supplier's terms for allocated stock.
Start every return, claim, or cancellation by emailing returns@premiertruckwheels.com (or using our contact page) with your order number. We'll confirm which policy applies and send next steps in writing.

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